Presentation lousy, staff bored & disinterested, food 'ordinary' & everything way overpriced. On arrival after a 20 hour train trip, we requested an earlier than 2pm check-in but were told that wasn't possible because 'they were extremely busy'. We later discovered occupancy was around 10% !!! Baggage is regularly dumped outside rooms where its unattended & unsecured for hours and the 'secure baggage room' at reception is never locked, hence it is readily accessible by anyone whether the rightful owner or otherwise. Public toilet / shower facilities near the pool / bar area are disgusting and fit for neither man nor beast. Food is another gripe, choices are sparse & everything is over-salted so unsuitable for anyone on a health kick. Surprisingly in an area teeming with fish, the only variety on the menu is Vietnamese factory farmed basa ($6 a kg in Aldi).