We appreciate you‘ve taken the time to write your comment. Even though we are very sorry to hear that, your experience was not to your liking. We take your comment very seriously and use it to make our staff aware of your exceptional experience.
The renewed Adler Resort welcomes all guest year around. Our guests are international and travel in groups of different formations. The group you mentioned is our guest for over 10 years now. Guests can book our services exactly the way they would like to use them. For this, we have built two new restaurants and of course, the style is a bit more modern than before. The interior is purposely built to create a warm and cosy feeling and even has two open fire places inside the restaurant to ensure this.
We’ve taken the time to ask the reception, the housekeeping department and the maintenance department regarding your complaint. And from our side we’ve done all that was possible to comfort your stay. We’ve changed your bedlinen, we changed your pillows and we repaired your bed. We are sorry for all the circumstances but we surely do not recall urinated pillows or a smelly apartment.
The € 90,- service fee, which is clearly stated in our booking confirmations, includes a daily change of towels, bathrobes and slippers for all guests in the apartment, daily fresh wellness towels, a daily waste removal, the bedlinen on the beds and the end-of-stay-clean of the apartment. The tourist tax is always to be paid separately, like the years you stayed with us before.
As an extra service to our guest we’ve built a ski-rental shop right next to the hotel. Now our guests don’t even have to walk into the village to rent ski’s. Unfortunately, we were not made aware of the damage that has been caused to your snowboards.
With our kids club, our play sky, the Spielhölle and 2 swimmingpool our younger guests have a guaranteed good time. A lot other reviews give us the feeling that we still are a very good family hotel. Best regards