I really enjoyed my stay here at the Sutton Place. The staff were very friendly, not snobby at all. The lobby is beautiful. I really felt I was staying at a 5 star hotel. Unfortunately, we got a room on the 4th floor do the view was great but the room was nice. Elegantly designed, nice comfortable king size bed. The bathroom is spacious. What is the difference between a 4 star and 5 star hotel? In my opionion, it's the little details - chocolate with the turn down service, body soap with exfoliating grains, good quality complimentary coffee, etc. The only negative thing is I think their pool closed too early, at 9:30pm. We didnt get a chance to check it out. Other than that, I highly reccommend this hotel, you'll feel like a celebrity!