25/06/2009 Met expectations for a hotel of this standard. Nice room and very quiet as it was off season!

25/06/2009 The Empress, is THE hotel in Victoria.
We stayed for a low price in a very large comfortable room. We got the feeling that the room was situated in a slightly older part of the hotel, but the quality of the room nevertheless was excellent. And very charming. Reception staff, prters and concierge were friendly and helpfull.
Hotel facilities excellent, location of the hotel also excellent.
Excellent value for the money.

25/06/2009 room excellent
afternoon tea excellent our waitress was more than obliging and assissted us in any way with any request. She is credit to the company.( her name Krista )
bengal room good
dinner this left a lot to be desired large plates with small quantity of food for the price. Vegetables were nhon existant and had to ask for the fiddleheads listed on the menu but not supplied.JUne asked for "veal" to be well cooked with no blood or redness this took 3 attempts before it was correct. I wouldnot recommend any one toeat here for the price and quanity of food served. Waiter started off very good but was then moved to another table where obviously the maitre knew the guests and fromthen service was slow.

25/06/2009 Fantastic hotel and also the historic centrepiece of the city. Upgrade when you get there if it's available - the space, the view and the lounge are worth it. Great service and high spec furnishings, linens etc.
Loved it.

25/06/2009 While the hotel itself is very good.i found the charges for parking at hotel outrageous.Most major hotels have free parking facilities. Cont.breakfest a little expensive for what you get also,other than that,i would certainly use your service again.Best regards, Paul