This is an amazing hotel which is really near the centre. There's a tram stop outside and a metro station nearby. The rooms were clean and nicely maintained. The owners weren't very friendly or helpful. When we checked in they were quite gruff. They gave us our room number and that was it. The lift was being fixed but we had to carry our suitcases ourselves. We didn't think that was something that should happen in a luxury hotel like this. If we asked anything we were given a brisk answer and we felt like we were disturbing them. Breakfast was excellent and there was loads of variety. Warm, cold, sweet, savoury; just plenty of everything. The staff in the breakfast room were friendly and the managers here could learn from their staff. We still had a really nice time and we stayed here for five days.