We came back very disappointed in Jan. 2007. I emailed the travel agent but never got a reaction, in Egypt we gave a letter to the General Manager and the managercontactperson of the travel agency with the complaint, we hope that others after us will have a better time. Food bad, the swimming pool was heated, but the water was dirty, glastiles and pins in the swimming pool. The last days no mattrasses on the beds by the pool, with difficiculty we got a towel. Staff was very slow, they were willing but very bad management. Not a 5 star for us, but maybe a 3 star. No admosphere at all.