Been here july 2006. Hotel looks dreadful on the outside but the rooms are alll being renovated as we speak. Consider the fact that your room is tiny. ( we had 606 and 210) but looks nice. Everything you need is present. From soap to tea and clothing-press, from television to internet-access. Would also recommend a room at the backside of the hotel cause of the noise coming from Cromwell Road. Nice hotel, but sitll to expensive for what is offered, but thats what you can expect in London. Don't let yourself be tempted to the expensive and poor breakfast but get a sandwich from one of the many stores around. Much more tasteful and much cheeper!