The presentation in the guides on their website doesn't reflect what this place is really like. The photos look ok but it really isn't. The breakfast area was 4 x 4 and we had to wait for breakfast. It was supposed to be a continental breakfast but all we got were two slices of toast with some jam and coffee (which was instant). We've been all over the world and have even stayed in Africa. This was our second trip to London and this hotel doesn't deserve either or its starts. This might be a nice hotel for backpackers but this is definitely the worst hotel I've even stayed in. The only things that were good about this hotel were the location, near the centre, and that it was clean.