On arrival at the hotel the girl on recetion was lovely and give us pointers where to go in the evening, booking restaurants for us. Hotel looked lovely although I can see from previous reviews how people thought the grey corridors a bit bland.
On arrival at our room we were very disappointed we had booked a room with "three single beds" to find one of these beds was a camp bed with a mattress that you would let an animal sleep on. We contacted reception who advised they dont have triple rooms this should have been made clearer on your webside. Housekeeping did bring us another mattress to put on top of the original one, an improvement but still not acceptable.
When we complained to the duty manager he said there was nothing he could do as the hotel was full that night but did offer a second room for the next night, we didnot take up this offer as we were three friends away for a weekend and had booked this hotel because we wanted to share a room.
On a positive note the staff were lovely, very friendly and breakfast was good. I would not recommend this hotel it was too expensive for what you get the friendliness of the people was the only compensation.