Serious Health Risk - On arrival we were shown to a mobile home that was infested with dead birds including bird faeces all over the food counters, eating utensils and appliances. Our 5-year old daughter found the dead bird and she was petrified to the point that we could not stay comfortably in the mobile homes.
Senior Management refused to take any responsibility at all and due to our daughter’s reaction we could not stay there. No part of our 14 day prepaid reservation would be refunded.
They said they have a problem with birds getting into the accommodation!
The Directors refusal to deal fairly with a complaint is a big problem! It speaks to their attention to customers' needs and a totally inflexible approach to a situation that was caused by their own neglect. I had to phone daily and e-mail repeatedly to even get management to discuss this matter with me. IAppalled! We would never go back and feel responsible to tell as many families as possible of this unacceptable situation.
We had our own caravan, the pitch was a bit small for our outfit and car, some larger pitches had way more space. The staff worked really hard keeping the whole site clean, toilets etc. Entertainment finished @ midnight, and it was generally quiet after that. The lake was lovely,we went sailing and windsurfing, but you have to go right out as it's so shallow. It's huge with beaches dotted around it. Local horse riding was fantastic, highly recommended. Good cycling too. The beaches are fantastic, and you have to try the 'Dune du Pyla'. We had a very nice holiday, although we didn't use all the facilities. Sometimes when you have a captive audience it can be a bit expensive. The Internet was overpriced.
Lovely camping with large spots. Sanitary is fine and clean. Beautiful pool and the sea is fantastic (VERY WILD, so dangerous for small children). The environment is not that good but that's the same everywhere along the coast. We will definitely come back!