Reviews Hotel Samaina Inn ****

Dear Peter,

Your review and rating of our hotel and services are greatly appreciated. It is rewarding for us to know that you enjoyed your holiday and took home some nice memories.

We will gladly accommodate you again on your next visit to Samos.

Have a splendid autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear Raessen,

Your review and rating are greatly appreciated. Thank you for sharing your holiday with us.

On your next visit to Samos, we would happily accommodate you again.

Have a wonderful autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear R. Alphenaar,

We appreciate that you have taken the time to review our hotel and services. Thank you for your wonderful rating and comments.

It is great to know that you and your family enjoyed your holidays here with us and we look forward to your next visit!

Have a safe, happy and healthy autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear Mirjam Meijers,

Thank you for your wonderful rating of our hotel and services.

The entire team greatly appreciates your review and mention of them.

It is very rewarding for us to know that your time spent here was fantastic.

We look forward to seeing you again!

We send you our warmest wishes for a pleasant autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear Paulus,

Thank you for your review and comments.

Samaina Inn operates as a team and each member of our team, including the management, strives to reach the same goal which is customer service and satisfaction offering solutions to any difficulties they may encounter while they stay with us.

The guest must communicate to the management during their stay their requests in order for management to properly handle the situation.

We did have a wedding and the pool was closed one hour earlier as posted on the information boards at the reception the day before. For our guests, we provided free sunbeds at the beach all day and an extension to the hours of the all-inclusive service.

Also, our Greek nights are quite popular and local residents like to participate. Our guests usually take advantage of their interaction with the locals as an authentic experience. Our Maitre de is always there to provide more seats and tables when requested.

For parents with older children, the harbor is only a 5 min walk from the hotel with its cafes, bars, and taverns. The local city bus runs from the hotel to the city center (1,5km away) where there are many pubs, cafes as well as shops. On our information board, we keep all the time schedules of the buses for your convenience.

Regarding the bedding, we do have a particular way that the housekeeping makes the bed, however, this too is not a rigid rule that is not flexible and altered according to our guests' needs.

Concerning the sunbeds that some guests reserve with their towels, although there are signs that inform guests this is not allowed, just like jumping in the pool; unfortunately some guests can not conform to the rules and regulations that are provided for their own welfare and safety. We will consider handling disrespectful guests in a more rigid manner in the future.

Have a nice autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear Ankie,

Thank you for sharing your holiday.

We are happy that you found our shuttle bus service to the beach helpful. There were also local buses available from the hotel to the town center and from there to other areas of the island.

Samos town is about 30 km from the hotel and the lovely fisherman's village of Kokkari is only 21km. Karlovasi area is mostly known for its exquisite natural surroundings and the area beyond the hotel towards Potami Beach and waterfalls is under the protection of Natura 2000.

Among the wide range of benefits these areas provide, protected

areas are known for their important role in mitigating the

damaging impacts of natural disasters they are recognized to

maintain healthy, intact and robust ecosystems, which help

mitigate the impacts of disasters. Many specialty travel groups come to this area for the mental and physical health benefits that "Green Places" are known for. I hope you did indeed relax and absorb as much vitamin D as possible. Have a pleasant autumn season.

KInd regards,

Elli Mihalopoulou

Front Office Manager

Dear Leon Meijer,

Thank you for leaving your review and comments. We appreciate your feedback.

Although it is true that we do use our hotel as a venue, our hotel guests always remain our top priority. Typically, we might host one or two occasions during the season, such as a wedding near the pool area or in our conference center. Guests are always informed one day in advance of the event and how it may effect pool hours. When we need to close the pool area a bit earlier, we remove the charge for the sunbeds at the beach for a full day as compensation for the hour or two that the pool may have to close and extend all-inclusive service hours. We make sure that the events do not take place the same day as a scheduled entertainment night. It is unfortunate that you had felt so left out. Often guests enjoy to watch an authentic wedding. We do not close off any areas of the hotel, pool bar or bar. The event is limited to the area around the pool and deck. We also make sure to enter in the event agreement contract the limitation on how long the band or DJ can play music so we do not disturb the guests who are in their rooms. On the contrary, you and your group of friends had disrupted the peace amongst the other guests who in many cases complained to us about your company and improper behaviors. Although there were small children in the pool, your group continiously jumped in to the pool which is not allowed risking the safety of the other guests in the pool and disturbing the remaining guests. As a hotelier we were legally able, in cooperation with the tour operators representative, to repremand you and your friends who created an unsafe enviornment in the pool and were disruptive to other guests. You have unjustly reviewed us. Review platforms are not ment to be a place to vent, they are a seriouse tool for a hotelier as they are to future guests.

Dear Truus,

Thank you for taking the time to review us.

Your feedback is appreciated.

Indeed we also noticed that during the month of August there were some guests who would refuse to comply with the pool rules and regulations. Although we did try to intervene we received no cooperation from these guests. Removing towels from sunbeds could be possible by our housekeeping staff when guests leave them and reserve the beds for later use. However, we ran into various issues of personal property laws concerning what we can take and what is not allowed.

We are happy to know that you kept a positive attitude despite this and had a nice time while you were here.

We will be happy to accommodate you again on your next visit to Samos.

Have a happy and healthy autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear Patrick,

Thank you for taking the time to provide us with your holiday review. I will be sure to pass on your compliments to our housekeeping staff for their hard work.

We carefully provide descriptions in detail about our hotel and all inclusive package on our website and in your travel agency's site so that a visitor can properly decide if we are the right hotel for them.

Our live music entertainment nights are three times a week, as advertised. During the day we have daily fitness activities such as our guided biking tours, aqua aerobics, pilates or yoga and tai chi at the beach.

Karlovassi area, is an authentic Greek Island escape with astounding nature surrounding the hotel area. It is a place to renew, relax and rejuvinate. There are many brochures at the reception desk with activites and excursions that include your transfers to and from the hotel. Also we have a free hotel bus transfer to Potami beach and waterfalls that are just 2,5 km away with beach bars, cafes and taverns.

Our staff works together as a team with a common goal to acheive the best possible customer service with genuine care. All comments and suggestions are crucial and considered. I would like to hear your suggestions on entertainment would like to participate in. Also, if you had encountered a staff member in our hotel who does not fit the description provided above please email us your expereince and any other information that you can provide that would be helpful to us.

We send you our wishes for a joyful autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager

Dear Cook Wiegman,

Thank you for taking the time to rate our hotel and share your experience with others.

It is great to know that you explored the island and uncovered its beauty. Samos has a unique and diverse terrain.

The area of Karlovassi is known for the large natural park that is under the protection of Natura 2000. Sea Kayak teams take wonderful excursions through the many sea caves in the area and to the secluded Seitani Beaches following Potami Beach.

Each year we create goals for improvements and upgrades to our hotel and services. Guest reviews and comments are invaluable information for us.

We all send you our warmest wishes for a happy autumn season.

Kind regards,

Elli Mihalopoulou

Front Office Manager