This hotel makes me happy. Although it is a little pricey, I can certainly see why and I would definitely come here again, as well as recommend it to friends and family. I came to Lombok and to this hotel for rest, relaxation and to get away from the crowds.
I do, however, have some complaints / suggestions for improvement;
Firstly, this place is pricey and maybe you could come up with some kind of loyalty program to encourage regular and repeated custom from guests such as myself.
Secondly, A place such as this, I was deeply shocked and dismayed that you do not offer 24hr room service... Much lesser hotels/resorts have this, so why can't you? You would only need two staff; One night cook and one night waiter. I have been advised by your wonderful staff that I am not the only guest that has suggested this, so why not make it happen?
And a sauna/steam room complex might also be nice :o)
Davide Parillo, Villa 39