I've never experienced something like this.
We got a room "with a view". This just was a lie to give us an old, ugly and filthy room. There were literally spiders in it!! I want to go complain and got a new room. Just as old and ugly, but less filthy and without spiders. The view was over nothing actually.
I have NOT received breakfast. I arrived thirty minutes before it would close, but everything was gone. The day before I paid extra to get it, and I didn't get my money back. INCREDIBLE. I initially refused to go away because this was just theft, but after 45 minutes I still decided to go.
The location itself is not bad, but it's a filthy ghetto. Fortunately, the subway was nearby. The Italian hospitality, I haven't noticed anything of that!!! And then must you know that my partner is Italian and speaks the language... NEVER MORE. Please do not go here, it is a pure waste of money.