We stayed here during the summer. Truly a magnificent hotel with excellent service and cooking. Every day a 5 course à la carte menu and apart from that many possibilities to order something else. Nice amble routes and the bike route from Spondingen to Merano is a must. Minus: you really need to look for entertainment for the kids.
We stayed here last spring holiday and were very satisfied. Especially the service was very good and friendly and the food was super as well. Especially for kids this is a must. Only minus was the temperature of the pool water, far too cold.