Stayed in Palazzo in October 1999. Nice furnishings, staff is a bit distant. Because you arrive by boat, you arrive at the rear of the hotel. I had to wait 30 minutes before they opened the gate. A 'wonderful' experience and I quickly formed my opinion about Italian hospitality. I paid for the suite and got a tiny room with view over the canal. After calling and complaining, I got a spacious room. This room was fine and the room service was also good. In the morning there is a free boat to the city, where I had my meal.