This hotel is quite new and room is clean. The staffs are little gloomy but kind. But they can't do anything without manager's permission even the lift to Petra. We asked shuttle to Petra one day before but the staff only said that we should ask the manager directly despite the manager always out. After all we couldn't get shuttle and the staff pays money to taxi to send us to Petra. He said that we should take taxi for return way and be paid back money. But the all taxi from Petra has never run with meter and refuse us in small money. We required the manager 3JD( our best!) to be paid back but he refused to say that I could return only 1JD. After argument he unwillingly reduces 3JD from our accommodation fee. Instead,he turned off hot water. As far as seeing other reviews this hotel treats costumer as normal in high season but we might not expect in low season. He throws over the room key to us. It seems represent what he is like. During our stay nobody came here.