room service food not what was ordered.rooms not cleaned whilst their.room smelled of raw sewage,no change as fully booked,given smellies.booked coffee and tea not supplied(had to be on their backs regarding virtually everything.dinner not cooked as requested,spoiling meal.Staff members who dealt with problems,were great,must be kept busy dealing with problems all the time.backpackers would be cheaper and quality would be better.
Dear Mr. Langford,
First of all many thanks for taking the time to review our hotel. Unfortunately, your stay did not meet your expectations. Could you please send me an email directly: firstname.lastname@example.org, so we can solve this?
Guest satisfaction is on top of our priority list and our staff do their utmost to give the best possible service. Usually we do get al lot of compliments, which is also visible in the majority of the reviews. Therefore, we would like to hear more details regarding your stay in order to improve. I hope to hear from you.
Kind regards, Robbert Weddepohl
From the outside it doesn't look special, but as soon as you enter: Kind personnel...good service, clean rooms and beautiful surroundings!
We booked a last-minute. It was a beautiful hotel, beautiful room, good TV (free of interference, which does not happen that often) and a wonderful shower (with a hard spout).
The breakfast was very good on Sundays, nice and fresh but on Monday it was 'old'. The bread was hard, looked toasted and the wonderful fresh fruit was brown. A big shame, perhaps less variety on the buffet and more top ups. Only absence in the room was an airco and mini bar. Apart from that, a must!!