I knew it would be a crowded place with a lot of noise. They didn't clean our apartment for months. A lot of dust. A filthy place. A messy kitchen, bedroom and bathroom. The shower head was broken so we bought a new one. We complained about it, but they didn't fix it. The towels were fithy. The doors and windows couldn't be locked. All these positive comments, i just don't get it...Portugal is beautiful, our apartment was awful. Apart from this we had a great time after cleaning the place ourselves.