The food was good, drinks were included. The hotel was old-fashioned though. The bathroom stank on several days. This hotel wasn't worth the 3 stars!!!
We visited the hotel with our family. The hotelrooms were clean and maintained well, but the rooms could have used some renovation though (paint). The rooms had a complete interior, with a TV. We were bothered a lot by the dogs in the neighbourhood. Nice view from the balcony and very close to the outdoor pool (if you stayed in block 5 or 6). The indoor pool was fantastic. The food was good, but there wasn't much variation. There were some good and cheap restaurants opposite the hotel. There was a lot to see on Madeira. Be sure to rend a car, the excursions were quite expensive, so a rental car will be worth it. The roads were good! I recommend this hotel and this island.
We stayed there in June 2007. A perfect operating base for exploring the island. The hotel was a bit old-fashioned, but the rooms were big and clean. The food was nice, but didn't have much variation. The service was quick and friendly. The airport was a 15 minutes drive. A bus stop in front of the hotel, to go to Funchal or Canico. For other trips you could better rend a car (30 euros/day). Madeira was beautiful, but also very steep (not a place suitable for cycling). There wasn't much to do in the hotel. Some local singers for the entertainment. On Friday some nice folklore. I recommend to explore the whole island. Not a very good place for children. A good price-quality ratio.
The hotelroom was neat. The rooms got cleaned if we asked for it; you had to hang a green or a red card on the doorhandle. If you wanted to clean the towels, you could leave those in the bath. Very good. Cleaning women wouldn't enter your room then, when you were still in bed. To bad there wasn't any airco present in our hotelroom. The breakfast was good and had a lot of variation. The personnel would clean your table the moment you stepped away from it, and it got taken by other guests. So a quick toilet-break was out of the question. They should do the same as with the rooms (with the green and red cards). We once had dinner in the hotel, it was good and it had a lot of variation. Other evenings we ate at other places.