We booked a luxurous villa with a private pool, for 6 persons. But it turned out to be far from luxurous. It was old-fashioned, split in 2 separate apartments. 1 part was in a very bad condition. The pool couldn't be used, because the filter was broken. They wanted to give us another villa, but that one was exactly the same as the previous one. We filed a complaint and only got 333 Euros of our money back. We were only 1 day too late for the arbitration service.