This small scaled hotel on the 3rd and 4th floor can be reach by stairs or a small elevator. Fantastic location; in a traffic free side street of Plaza Mayor. We ( myself, my wife and two daughters 11 and 14) made our reservation online and it all went correctly. It was a small but very neat room for 4 people. It is recommendable to have a Spanish breakfast ( 3 - 5 euro) in one of the surrounding streets. There can be some noise at night from Madrilenes walking by or some loud partying foreigners. It is very nice that you can still find such a well located accomodation for such a good price in a metropole like Madrid. That way our hole family was able to enjoy this fantastic, sunny and pleasurable vacation.