This hotel has an excellent location and is a great base for exploring the sights or just to stay briefly if you're travelling through. The service during the day is great and the quality of the food is really good.
The staff on reception during the evenings and at night were disappointing. During my stay the a/c went haywire. One floor felt like Antarctica and another floor felt like the Sahara. When I repeatedly questioned them about these differences they told me in a way that indicated that they really couldn't care less that the hotel was so full that the a/c couldn't cope and that we would just have to make do. Any way this event was more than enough to prove to me that this hotel really isn't worth all the stars it has.