About 8 years ago we had booked an appartment in Atlantida (which is the block of appartments next to this one), but this was full due to overbooking. We received an appartment in Sur Y Sol instead. We arrived late at night and we found the place looked dirty. We briefly checked the sheets, but they were clean so we slept there. The next day, in day light (you could not see a lot the previous night) we could see how dirty the place really was. It was too dirty to touch anything there. We decided to make ourselves heard, because we did not want to stay there any longer. After hours of making complaints we were finally heard and they gave us an appartment in Atlantida. But we had to go to the reception desk every day to hear whether we could go to an appartment. We had to take our luggage with us. We did not do this. But finally we did receive an appartment like the one we had booked. We will never return to this place again!!