The staff were all very friendly and thoughtful. The room was a good size, clean and comfortable. It's a short walk to the central shopping area but there are excellent transport links as two trams stop outside and the bus and main train stations are a stone's throw away - although this does mean that it can be a bit noisy. The restaurant next door does an excellent buffet breakfast and their lunch and evening menus are good, if a bit pricey. The only downside was the number of people smoking in the restaurant - but that's a problem most places in Zurich.