Upon arrival we saw a wonderful hotel with a beautiful garden and we started feeling even more like vacation than we already did. But once we got to our room, that all disappeared. Yak!!! Such filth, the bathroom was full of mould and the beds were damp. Airing the room didn't help. The food was also limited and definitely not fresh and often cold and old. We had cold showers for 4 days, every day we reported this but it wasn't fixed due to the poor English of the staff. The next day we went to hostess Hetty and indicated we didn't want to stay there any longer. We had to wait 3 days before we were offered something else and had to pay another 200 euros for 4 nights! After that we ended up in hotel Sardunya and Petunia, this is a good 3 star hotel. You will understand that an elaborate letter of complaint is on the way to the tour operator!