I loved the staff, the location and the rooms. Before arrival I called to switch room types; I received a prompt callback and exactly what I needed, even though my stay was during the very busy Spoleto Festival season. When we approached, we called for parking instructions and were directed to an adjacent overflow lot, saving time and hassle. The front desk attendants were cheerful and offered recommendations and directions. The rooms were stylish and clean, but fetaured older plumbing etc. (There was no fan in the bathroom, which I thought was a requirement.) The Managers reception from 4:30-5:30 offered free cheese & crackers and guests were able to BYOB from their rooms. I didn't have time to take a dip in the heated outdoor pool, but did rest my weary feet briefly between walks around the historic district. I would definitely return and recommend others to stay there.