Judgment is VERY NEGATIVE because of the attitude of the young owner; he gets you in to make you expensive reservations for you. PAY ATTENTION TO absolutely RUDICULOUS PRICES here for everything you can book. Halong Bay trip for $60, where others paid half or less (same boat/care), open bus ticket double price too.
Owner knows how to charm you, the maxim "the customer is always right" does not exist here.
When we addressed him on the differences he reacted evasively and finally he suddenly disappeared until we really had to take the bus from Hanoi.
In short, sleep here but do not book trips!!!! and if you want peace and not constantly being nagged for trips via him, then please look for some place else!!